On this page
01. The problem02. How a call travels03. What to check before you buy04. How we set it up05. What we supply06. How to put it to the hospital07. Get a free survey and quote08. FAQ
Online reviews of hospitals mention waiting and ignored calls. Here is how a nurse call system protects your reputation.
Key takeaways
- Calls answered
- Visible attention
- Fewer reasons to complain
- A story to tell
01The problem
A patient who presses for help and waits writes about it. A relative who watches a nurse ignore a call writes about it. A working call system, answered quickly, is the best defence a hospital has against the reviews that hurt most.
02How a call travels
03What to check before you buy
| Check | Why it matters |
|---|---|
| Coverage | Every bed and bathroom |
| Answer culture | Staff briefed on response |
| Records | Evidence when a complaint arrives |
| Maintenance | A button that fails is a review waiting |
| Backup power | Controller, switches and station keep working when the mains fails |
| Weekly test | Press every point and keep a log |
04How we set it up
- 01Walk a hospital that cares about its reviewsWe note every bed, room, bathroom, door and the station.
- 02Match the partsButtons, call points, lamps, station and display to the plan.
- 03Cable and powerNetwork cable and backup power to every position.
- 04Fit and pairEvery button paired to the right room.
- 05Test and trainWe press every point and train each shift.
05What we supply
We design, supply and install nurse call systems for wards, clinics and care homes, on IP and SIP networks. Fanvil's IP nurse call range is one option we quote, alongside others, and we recommend whichever fits your ward. Send us the room count and we reply with a written quote.
06How to put it to the hospital
Start with the problem in a hospital that cares about its reviews that the people you are speaking to already know, then show the lamp over the door and the message at the station. Quote the buttons, call points, lamps and station for a hospital that cares about its reviews, and say clearly that the system supports staff and does not replace rounds.
07Get a free survey and quote
08Frequently asked questions
Will it improve reviews?
A call that is answered helps.
Does it guarantee answers?
No. It supports staff to answer.
How do we keep it working?
Test weekly and keep a maintenance plan.
