How can we help?

Add products to your cart and place the order on the website, or press Order on WhatsApp on any product. We check the price and stock, add the delivery fee, and approve your order. You then get a payment link by email or WhatsApp.

Open your order page and press Pay with M-Pesa. You will get an M-Pesa prompt on your phone. Pay only through the Till or number shown on your order page. We never ask you to pay to any other number.

Read more: how to spot payment scams.

Use Track my order. Enter your order number (it looks like WO-1047) and the phone number you used. You can also open the link in your approval or receipt email.

We deliver countrywide across Kenya. Delivery within Nairobi is free. Outside Nairobi it is KES 300. We deliver to you: there is no walk-in shop and goods cannot be collected from our offices.

Goods are dispatched once your payment is confirmed, and orders are delivered within 24 hours of payment confirmation.

Yes. As soon as your payment is confirmed we email you a PDF receipt. You can also download it any time from your order page.

We check stock before you pay. If we cannot supply an item you are not charged, and we will suggest similar products that are available.

Yes, within 7 days of receiving it, if it is unused and in its original packaging with all accessories and seals. If an item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with photos or a video of the item and packaging.

Full details: Return & Refund Policy.

Approved refunds are processed within 5 to 7 business days. M-Pesa refunds are usually back within 1 to 3 business days. See the Return & Refund Policy for each payment method.

Most electronics carry a manufacturer warranty, typically 6 to 24 months depending on the product, covering manufacturing defects. Message us with your order number and we will help you with the claim.

Yes. We install CCTV, access control, biometrics, electric fencing, networking, solar and more. Request a free site survey and we will assess your site.

WhatsApp or call +254 113 301 244, or email info@qyvea.co.ke. Please include your order number so we can help faster.