On this page
01. The problem02. How a call travels03. What to check before you buy04. How we set it up05. What we supply06. How to put it to the hospital07. Get a free survey and quote08. FAQ
If a complaint says a call went unanswered, can you show what happened? Here is why call records matter.
Key takeaways
- A record of calls
- Fair to staff
- Shows where it is slow
- Supports learning
01The problem
When a family says a call went unanswered, the ward has memory and opinion. A system that logs the time of each call and its answer has a record. It protects staff from unfair complaints and shows the hospital where answers are slow.
02How a call travels
03What to check before you buy
| Check | Why it matters |
|---|---|
| Logging | Ask whether the system keeps call and answer times |
| Reports | How they are exported |
| Privacy | Who sees the records |
| Retention | How long they are kept |
| Backup power | Controller, switches and station keep working when the mains fails |
| Weekly test | Press every point and keep a log |
04How we set it up
- 01Walk a hospital that wants call recordsWe note every bed, room, bathroom, door and the station.
- 02Match the partsButtons, call points, lamps, station and display to the plan.
- 03Cable and powerNetwork cable and backup power to every position.
- 04Fit and pairEvery button paired to the right room.
- 05Test and trainWe press every point and train each shift.
05What we supply
We design, supply and install nurse call systems for wards, clinics and care homes, on IP and SIP networks. Fanvil's IP nurse call range is one option we quote, alongside others, and we recommend whichever fits your ward. Send us the room count and we reply with a written quote.
06How to put it to the hospital
Start with the problem in a hospital that wants call records that the people you are speaking to already know, then show the lamp over the door and the message at the station. Quote the buttons, call points, lamps and station for a hospital that wants call records, and say clearly that the system supports staff and does not replace rounds.
07Get a free survey and quote
08Frequently asked questions
Does every system log calls?
No. Ask before you buy.
Who sees the records?
Decide with your management.
Can we use it for training?
Yes, with care for privacy.
