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Troubleshooting & Support Center
Interactive self-help center for quick troubleshooting of security and IT systems. Find solutions to common issues, perform self-checks, and get immediate support when needed.
Interactive self-help center for quick troubleshooting of security and IT systems. Find solutions to common issues, perform self-checks, and get immediate support when needed.
Choose the device you're having issues with to see common problems and solutions
Our support team is available 24/7 to assist you
Check power supply, cable connections, and ensure the DVR/NVR is properly configured. Also verify network connectivity for IP cameras.
Locate the reset button (usually on the back panel), press and hold for 10 seconds, then reconfigure the device settings.
Check the energizer power supply, fence wire continuity, and ensure the earth grounding system is properly installed.
Check remote battery, verify gate motor power supply, and ensure there are no obstructions blocking the gate movement.
Restart your router, check for firmware updates, reduce interference from other devices, and consider upgrading your internet plan.
Check card programming, verify reader functionality, and ensure the access control panel has power and is properly configured.
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