Privacy Policy

1. Information We Collect

Personal Information

We collect the following types of personal information when you use our services:

• Name, phone number, and email address
• Physical address and location data
• Payment information (processed securely through M-Pesa and bank transfers)
• Service preferences and requirements
• Communication records (calls, emails, messages)

CCTV and Security Footage

When we install and manage security systems, we may handle:

• Video surveillance footage from installed cameras
• Access control logs and entry/exit records
• Biometric data (fingerprints, facial recognition) for access control
• System monitoring and maintenance logs

2. How We Use Your Information

Service Provision

We use your information to:

• Provide security system installation and maintenance services
• Process service requests and quotations
• Schedule installations and technical support
• Monitor and maintain security systems
• Provide emergency response services

Communication

We use your contact information to:

• Send service updates and appointment reminders
• Provide technical support and troubleshooting assistance
• Share security alerts and system notifications
• Respond to inquiries and service requests

3. CCTV Footage Retention Policy

Standard Retention Period

Commercial Clients: CCTV footage is retained for 30 days from the date of recording, unless extended by client request or legal requirements.

Residential Clients: CCTV footage is retained for 14 days from the date of recording, unless specified otherwise in the service agreement.

Extended Retention

Clients may request extended retention periods for:

• Legal proceedings or investigations
• Insurance claims documentation
• Compliance requirements
• Specific business needs (with written agreement)

Footage Deletion

All footage is automatically deleted according to the retention schedule. Manual deletion can be requested by:

• Property owner or authorized representative
• Written request with proper identification
• 24-48 hour processing time for deletion requests

4. Data Security and Protection

Technical Security Measures

We implement industry-standard security measures:

• 256-bit encryption for all stored data and video footage
• Secure cloud storage with redundant backups
• Access control systems with multi-factor authentication
• Regular security audits and penetration testing
• Secure transmission protocols (HTTPS, VPN)

Physical Security

Physical security measures include:

• Secure data centers with 24/7 monitoring
• Restricted access to server rooms and equipment
• Background checks for all technical staff
• Secure equipment disposal and recycling

5. Data Sharing and Disclosure

We Do Not Sell Your Data

SecureTech Solutions Kenya never sells, rents, or shares your personal information with third parties for marketing purposes.

Permitted Disclosures

We may share information only when:

• Required by law or court order
• Necessary for law enforcement investigations
• Requested by the property owner or authorized representative
• Essential for service provision (with your consent)

6. Your Rights and Choices

Data Access and Correction

You have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete data
• Request deletion of your information (where legally permitted)
• Opt-out of non-essential communications
• Request data portability

CCTV Footage Rights

As a property owner, you have the right to:

• Access any footage from your property
• Request copies of specific recordings
• Determine retention periods
• Authorize third-party access (with written consent)

7. Biometric Data Protection

Special Protection

Biometric data receives enhanced protection:

• Separate storage from other personal data
• Template-based storage (not raw images)
• Automatic deletion after contract termination
• Strict access controls and audit logs

Consent Requirements

We obtain explicit consent for:

• Collection of biometric data
• Use in access control systems
• Storage duration and processing methods
• Third-party sharing (if applicable)

8. Cookies and Tracking

Website Cookies

Our website uses:

• Essential cookies for website functionality
• Analytics cookies to improve user experience
• Session cookies for security and authentication

Cookie Control

You can control cookies through:

• Browser settings to block or delete cookies
• Cookie consent banner on our website
• Opt-out of analytics tracking

9. International Data Transfers

Data Location

All personal data and CCTV footage is:

• Stored within Kenya whenever possible
• Processed using Kenya-based data centers
• Transferred internationally only with explicit consent
• Protected by EU-standard GDPR compliance measures

10. Children's Privacy

Age Restrictions

We do not knowingly collect personal information from children under 18 years of age.

School and Family Systems

For systems installed in schools or family homes:

• Parental/guardian consent is required
• Special privacy protections apply to minors
• Limited data collection and retention

11. Breach Notification

Data Breach Response

In case of a data breach, we will:

• Notify affected individuals within 72 hours
• Provide details of the breach and potential impact
• Offer remediation and protection measures
• Report to regulatory authorities as required
• Implement corrective measures to prevent future breaches

12. Policy Updates

Changes to Privacy Policy

We may update this privacy policy when:

• Services or data practices change
• New laws or regulations require updates
• Technology or security measures evolve

Notification of Changes

Changes will be communicated through:

• Website updates with new effective date
• Email notifications to registered clients
• prominent notices for significant changes

13. Contact Information

Privacy Inquiries

For privacy-related questions or requests:

• Email: privacy@securetechsolutions.co.ke
• Phone: +254 113 301 244
• Address: Nairobi, Kenya 00100
• Response Time: Within 5 business days

Data Protection Officer

Our Data Protection Officer handles:

• Privacy policy compliance
• Data subject requests
• Breach investigations
• Regulatory communications

14. Legal Framework

Applicable Laws

This privacy policy complies with:

• Kenya Data Protection Act 2019
• EU General Data Protection Regulation (GDPR)
• Communications Authority of Kenya guidelines
• Industry best practices for security companies